Associate Web Administrator

Associate Web Administrator Description of Role The Associate Web Administrator will perform a variety of complex professional and technical duties related to the University College’s Web Services. He/she will assist in maintaining the web environment by identifying system requirements; installing upgrades and monitoring system performance. Requirements Responsibilities A Diploma in Computer Science or related field plus three (3) years of computer experience working with websites and software OR any equivalent combination of education and experience. Training and experience in Graphic Designing and /or Multimedia Design Knowledge of how to create programs and applications for the World Wide Web Knowledge of client side and server-side scripting  Knowledge of Learning Management Systems and Online Courses. Knowledge of Content Management Systems Working knowledge of Server and PC Operating systems  Working knowledge of HTML, JavaScript and CSS programming. Working knowledge of Interactive Systems and Customer Service Working knowledge of PC Application software including word processing, spreadsheets, some administration in database management and development tools.  Ability to install, configure and administer these systems would be an asset  Excellent communications and consultative skills. Appreciation of the importance of good relationships with customers.  Evidence of ability to deal sensitively with concerns/complaints raised by users. Ability to learn to analyse problems and solve them with efficient results. Ability to interface with technical and engineering personnel in order to discuss technical issues pertaining to problems, design or technical specifications Ability to model programs and systems to the needs of users for desired results, understands and follows oral and written instructions and explains technical material in layman’s terms.  

Network Administrator

Network Administrator Description of Role This position is responsible for the University College’s computer network planning, administration and operations activities.   The position also performs a variety of complex professional and technical duties related to the installation and maintenance of the University College’s computer network and communications hardware and software systems, including network and application servers, routers, Firewall, LAN, WAN, phone systems, and PC workstations.  In addition, the position is responsible for the configuration and installation of all network software packages used in the University College and the IT Disaster Backup and Recovery Systems.  Requirements A BSc degree in Computer Science or related field plus five (5) years of computer experience working with networking infrastructure and WAN Networks OR any equivalent combination of education and experience.  Ability to model programs and systems to needs of users for desired results, understands and follows oral and written instructions; explain technical material in layman’s terms. Ability to analyse local and WAN network problems as well as AS/400 connectivity problems and solves problems with efficient results. Working knowledge of LAN & WAN topologies and architecture.  Must be able to construct, operate and maintain LAN and WAN networks.  A thorough knowledge of Ethernet topology interfacing with network IP phone systems.  Must be able to research and solve associated problems.   A complete knowledge of network equipment such as switches, routers, hub, and associated equipment and how to construct and maintain networks.   Must have a working knowledge of the software control systems for networks.   Working knowledge of Server and PC Operating systems. Must have knowledge of Firewall servers and basic rule setting programming. Working knowledge of IP Telephony and QOS service implementation for network-based phone system Working knowledge of PC hardware and components including processors, mother boards, accessories, cards and peripherals. Working knowledge of PC/LAN application software including word processing, spreadsheets, some administration in database management and development tools.  Must be able to install, configure and administer these systems.     Excellent communications and consultative skills. Appreciation of departmental/collaborative opportunities and how to pursue them. Appreciation of the importance of good relationships with students.  Evidence of ability to deal sensitively with concerns/complaints raised by users.. Good judgement and decision–making capability  Ability to train users on network concepts and methodologies as well as specific application, utilization and configuration. Ability to interface with technical and engineering personnel in order to discuss technical issues pertaining to problems, purchases or technical specifications

Associate Moodle Administrator

Associate Moodle Administrator Description of Role The Associate Moodle Administrator will be responsible for managing user accounts, ensuring the platform runs smoothly, troubleshooting technical issues and setting up or updating courses for lecturers. He/she will frequently collaborate with faculty, IT staff and support teams to implement new features, maintain data integrity and ensure a secure online learning environment.  Additionally, the Associate Moodle Administrator will provide training and guidance to instructors and staff on best practices for online delivery. Requirements Qualification and Experience A Diploma in Computer Science, Education Technology or a related field Proven experience as a Moodle Administrator or in a similar role Strong understanding of Learning Management systems (LMS) and e-learning principles Proficiency in PHP, SQL and web development technologies is a plus Ability to analyze technical issues and user requirements to develop solutions using prescribed methods and implement procedures to provide the required functionality. Proficiency with file servers, workstations, operating systems, peripheral devices and common software applications and suites At least five years in a learning technology environment directly related experience Responsibilities The incumbent will be responsible for performing the following duties: Provide technical support to instructors, students and staff addressing inquiries related to Moodle functionality and troubleshooting issues Assist instructors in course setup, design and optimization within Moodle, including creating templates and best practices for course delivery In conjunction with the Moodle Administrator, conduct training sessions and workshops for instructors and staff on effectively using Moodle tools and features Manages plug ins and ensures that the system is compliant with organizational policies and procedures. Monitor and manage user data, course enrolments and reporting. Generate reports on user engagement, course performance and system usage. Execute constant upgrades and backups to Moodle Contents. Configure management and documentation of the Moodle Environment and creates custom reports. Update information, news and course displayed at the landing or home page. Consult and support instructional designers and course developers about technical concerns for all courses. Participate in special projects from the university regarding online courses. Manage course documents stored on a drive and maintain effective version control. Assist instructors in adding learning content to a course and managing learners. Create and maintain documentation for system configurations, processes and user guides Gather user feedback to identify areas for improvement and recommend enhancements to the platform. Perform other related duties that may be assigned.

Project Analyst

Project Analyst Description of Role This position is responsible for carrying out the administrative tasks relating to the efficient management of projects assigned, from project inception to project closure using a processed and structured methodology. The incumbent will assist the Integrated Technology Services Department’s manager and team by providing a framework within which they will operate.  The Project Analyst will also ensure that all objectives are understood by the team and will support the team towards the common goal of efficient production, processes, standards, adherence and flawless delivery of projects within the agreed timeframes and cost.  He/she will spend a substantial amount of time on documentation and formal communication, such as Setting Key Performance Indicators, analysing project performance, attending project meetings and he/she will be required to coordinate project resources such as people, information, facilities and equipment. Requirements A Bachelor’s degree in Project Management, Business Management or related field plus five (5) years of increasing responsible experience including experience in project administration. Ability to model programmes and systems to meet the needs of users for desired results, understands and follows oral and written instructions; and the ability to explain technical material Thorough understanding of project analysis, project management phases,   techniques and tools. Computer hardware and software systems and programmes. Excellent communications and consultative skills. Excellent leadership, management and supervisory skills. Ability to derive insights from large amounts of data that support and guide optimal project performance. Meticulous in preparing documentation and reports Organizational skills Team building skills Analytical and problem-solving skills Decision making skills  Ability to interface with technical and engineering personnel in order to discuss technical issues pertaining to problems, purchases or technical specifications.

Moodle Administrator

Moodle Administrator Description of Role The Moodle Administrator will be responsible for the administration of the Learning Management Systems of The Mico University College while supporting faculty and students in the effective use of MOODLE and other Learning Management Systems. Requirements At least a Diploma in Computer Science or related area. Ability to analyze technical issues and user requirements to develop solutions using prescribed methods and implement procedures to provide the required functionality. Proficiency in supporting online teaching & learning with file servers, workstations, operating systems, peripheral devices and common software applications and suites. At least three (3) years’ experience in a similar position. Knowledge of the department and University College policies, procedures, and practices with the ability to answer work related questions; and/or interpret and apply these guidelines correctly in various situations. Knowledge of current systems and network technologies and standards and their practical application in the academic environment. Knowledge of interpretation, application, and documentation of technical configuration specifications for file servers, workstations, peripheral devices and data communications. Excellent customer service skills. Ability to communicate clearly and effectively at all levels, both verbally and in writing. Ability to comprehend and follow detailed instructions provided in verbal, written and graphic formats. Ability to understand and adhere to etiquette principles for voice and data communications. Ability to present complex technical concepts in non-technical terms. Ability to establish and maintain cooperative working relationships within the department, with internal and external agencies and with college constituents. Experience in graphic design and digital media. Offer first-line support to faculty and students and respond to all MOODLE technical issues that arise. Manage course documents stored on a shared network drive and plan for system backup. Identify and return course documents to be uploaded which do not meet the online standards of the University College.

Systems Administrator

Systems Administrator Description of Role This position is responsible for the University College’s server computing system; duties include installation, maintenance, upgrading of the hardware and software and interfacing with users to determine support needs. The individual participates in technical research and development to enable continuing innovation within the infrastructure. The individual will assist project teams with technical issues in the initiation and planning phases of the project. These activities include the definition of needs, benefits, and technical strategy; research and development during the project life cycle; technical analysis and design; and support of operations staff in executing, testing and rolling out of solutions. Requirements A BSc degree in Computer Science or related field plus four (4) to six (6) years of computer experience. Systems Administration/System Engineer certification in Unix and Microsoft Excellent communications and consultative skills. Good appreciation of departmental/collaborative opportunities and how to pursue them. The ability to follow technical instructions both verbal and written. The ability to solve system related problems by using diagnostic techniques and protocols. The ability to maintain confidentiality in regard to information processed, stored or accessed by the systems

Web Administrator

Web Administrator Description of Role The Web Administrator is responsible for the University College’s Web Services and Modular Object-Oriented Dynamic Learning Environment (MOODLE) Administration. He/she will perform a variety of complex professional and technical duties related to maintaining the web environment by identifying system requirements; installing upgrades and monitoring system performance. In addition, he / she will assist with The Mico Online courses and maintenance of the University’s Online MOODLE platform. Requirements A BSc degree in Computer Science or related field plus five (5) years of computer experience developing websites and software OR any equivalent combination of education and experience. Training and experience in Graphic Designing and /or Multimedia Design Knowledge of how to create programmes and applications for the World Wide Web Knowledge of client side and server side scripting Knowledge of Learning Management Systems and Online Courses. Must be able to use (MOODLE) A thorough knowledge of Open Authentication (LDAP) systems. Must be able to research and resolve associated problems. A complete knowledge of Content Management Systems Working knowledge of Server and PC Operating systems Must have knowledge of HTML, JavaScript and CSS programming. Working knowledge of Project Management and System Analysis Working knowledge of Interactive Systems and Customer Service Working knowledge of PC Application software including word processing, spreadsheets, some administration in database management and development tools. Must be able to install, configure and administer these systems Excellent communications and consultative skills. Appreciation of the importance of good relationships with customers. Evidence of ability to deal sensitively with concerns/complaints raised by users. Ability to analyse problems and solve them with efficient results. Ability to train users on the MOODLE platform as well as specific application, utilization and configuration. Ability to interface with technical and engineering personnel in order to discuss technical issues pertaining to problems, design or technical specifications Ability to model programmes and systems to the needs of users for desired results, understands and follows oral and written instructions and explains technical material in layman’s terms.

Associate Network Administrator

Associate Network Administrator Description of Role This position is responsible for the University College’s computer network planning, administration and operations activities.   The position assists with the maintenance of the database standards to attain a high degree of system integrity.  The incumbent has responsibility to ensure that the technical duties related to the installation and maintenance of the University College’s computer network and communications hardware and software systems, including network and application servers, routers, Firewall, LAN, WAN, phone systems, and PC workstations are working optimally.  In addition, the position is responsible for assisting with the configuration and installation of all network software packages used in the University College and the IT Disaster Backup and Recovery Systems. Requirements A BSc degree in Computer Science or related field plus three (3) years of computer experience working with networking infrastructure and WAN Networks OR any equivalent combination of education and experience.  Ability to model programs and systems to needs of users for desired results, understands and follows oral and written instructions; explain technical material in layman’s terms. Ability to analyse local and WAN network problems as well as AS/400 connectivity problems and solves problems with efficient results. Expertise in network installation and troubleshooting Working knowledge of LAN & WAN topologies and architecture.  Must be able to construct, operate and maintain LAN and WAN networks.  A thorough knowledge of Ethernet topology interfacing with network IP phone systems.  Must be able to research and solve associated problems.   A complete knowledge of network equipment such as switches, routers, hub, and associated equipment and how to construct and maintain networks.   Must have a working knowledge of the software control systems for networks.   Working knowledge of Server and PC Operating systems. Must have knowledge of Firewall servers and basic rule setting programming.